Financial Services

The general insurance market over the last four years has been difficult for many insurance brokers - you know that. With so much bad financial news for big insurance names, it's little wonder that clients and brokers find trust in short supply. Operational costs and processes are historically poor in the industry, starkly demonstrated by the delays in payments for the 2011 riots, and more recently by the OFT decision to investigate claims processes. And no-one really how compliance will change over the next few years whilst the new regulator beds down.

What is certain, though, is that those who are prepared for change and ready to invest in their business, will be better able to respond and gain competitive advantage.

Seven years of working with insurance intermediaries gives real insights into the many and diverse challenges faced by insurance brokers. From dealing with the FSA and their evolving compliance demands; to implementing new processes and systems; leading ecommerce insurance projects; managing post-acquisition mergers; to cost reduction initiatives - we've been there.

Examples of the work we've done include:

• Improving the claims process for clients of an insurance broker (read more)

• Dramatically improving ecommerce travel insurance sales (read more)

• Changing the way a business works – from the bottom up (read more)

• Real disruption – how would you deal with it? (read more)